Capital Insurance Broking Group Pty Ltd are committed to the fair, transparent and timely resolution of disputes. We subscribe to the National Insurance Brokers Association Code of Conduct and are a member of the Financial Ombudsman Service.

If you are unhappy with any of our services please complete our customer complaint form and lodge in writing or contact our Complaints Manager. We will investigate and genuinely attempt to resolve your complaint fairly and efficiently through our internal disputes resolution system. Contact details are as follows:

Andrew Stevens
Complaints Manager
Capital Insurance Broking Group P/L
P O Box 1071
Hervey Bay QLD 4655

Phone: 07 4128 3455

If your complaint cannot be resolved to your satisfaction you can refer the circumstance free of charge to our external dispute resolution system managed by the Financial Ombudsman Service Australia. This organisation specialises in dispute resolution for our financial services industry and can be contacted as follows:

Financial Ombudsman Service Australia
GPO Box 3
Phone:1800 367 287

If you require any further information or wish to discuss further please feel free to contact our complaints manager, Andrew Stevens.