While it’s always better to prevent a break-in from occurring, experiencing one can be difficult, harrowing and complex to deal with. Use these helpful tips to make it as easy a process as possible.
When you discover the break-in
- If you’re the first person on the scene and there are signs of a break-in, don’t enter the premises – the intruder may still be inside. Instead, dial 000 and report the break-in to police. If you’re not the owner of the business, contact them or the manager and report the incident
- If you’ve entered the building before realising a break-in may have occurred, leave immediately if damage to the building, equipment or infrastructure makes the area unsafe
- Take care not to disturb the scene and try to preserve the evidence until the police arrive. It’s also really important to make a note of what you may have touched
- Talk to the police about when you can reopen the business for usual trading
- Make sure you provide support for any staff, contractors or visitors who may be impacted or distressed by the incident.
You need complete documentation
- Take photos of the scene and any damage before you start cleaning up
- Make note of what items, if any, have been stolen and make sure you have the details of any stolen equipment, such as serial numbers, photos, receipts etc
- Contact your broker or insurance provider so you can begin the claims process.
Review and upgrade
- Once the dust settles, make sure you undertake an in-depth review of your security measures. Find out how the intruder broke in and take steps to address any weaknesses
- While you’re at it, review how your business responded to the break-in. Did you or your employees know what to do?
- Review your policies and procedures and make adjustments where necessary and include them in your staff training
- Check that your equipment is properly documented and up-to-date and review your insurance policy to make sure you’re adequately covered.
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